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Frequently asked questions
I need help finding my size
Under the size chart on each product page, you'll find the link "Need Help Finding Your Size?"
This guide is designed to help you choose the right size and achieve your preferred fit.
If you still need assistance, send us a message on Instagram and we'll be happy to provide personalized guidance.
How do I care for my DSCB products?
To maximize the life of your DSCB pieces, we recommend dry cleaning.
Alternatively, garments can be gently hand washed in cool water and dried in the shade.
For our cotton products, we recommend using professional ironing services for the best results. If ironing at home, use medium heat along with a light spray mist to achieve a crisp finish while preserving the fabric.
How can I track my order?
Once your order is placed, it will be dispatched within 12 hours. You will receive a tracking link on your registered email address and WhatsApp as soon as your package is shipped.
You can also track your order by clicking here or by logging into your account.
If you do not receive a tracking link within this time frame, please contact us at help@drugstorecowboy.in or send us a DM on Instagram, and we'll be happy to assist you.
Can I update or cancel my order?
Once an order has been processed, it can no longer be cancelled or modified.
If you'd like to purchase additional pieces, we invite you to place a new order, and we'll be delighted to have you back.
Shipping charges
Zero shipping cost for PAN India.
International shipping:- Rs. 2500
Cash on delivery (India):- Rs. 149
Express (India)(1-2 day delivery):- Rs. 499
Express (Pune) (same day delivery):- Rs. 499
Exchange
At DSCB, we make exchanges simple. Enjoy easy size and product exchanges with convenient doorstep pickup.
Get in touch with us within 7 days of delivery to request an exchange.
(Does not apply to Made To Order/1of1 pieces/Hand painted products/Art Collectibles)
For more help DM us on Instagram or email us at help@drugstorecowboy.in.
Does Drugstore Cowboy offer gift wrapping or special packaging?
Yes. We offer complimentary gift wrapping and special packaging for all DSCB products.
If you're sending a gift to someone special, we'll carefully wrap your order and include a personalized gift tag with the names of both the giver and the recipient.
How to request gift wrapping:
At checkout, under "Order Special Instructions", simply write:
Gift Wrap
From: [Your Name]
To: [Recipient's Name]
We'll take care of the rest.